Legal section

1.1. This Offer Agreement (hereinafter referred to as the Agreement) contains all the essential terms of the sale and purchase agreement and is an official offer (offer) by Solo LLC to any individual with legal capacity and the necessary authority to conclude a sale and purchase agreement with Solo LLC for conditions defined below.

The text of this Offer Agreement is located at: https://www.lusio.ru.\

1.2. In accordance with paragraph 2 of Article 437 of the Civil Code of the Russian Federation, if the conditions set forth below are accepted or the goods are paid for, the individual accepting this offer becomes the Buyer (in accordance with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, the acceptance of an offer is tantamount to concluding an Agreement on the terms set forth in offer).

1.3. The moment of full and unconditional acceptance by the Buyer of the Seller's offer to conclude a contract for the sale of goods (acceptance of the offer) is the moment of placing the Order by clicking the "Place an order" button on the website https:/ /www.lusio.ru, which is a confirmation of the Buyer's readiness to accept and pay for the Goods.

1.4. By accepting the Agreement, the Buyer confirms that he has read, agrees, fully and unconditionally accepts all the terms of the Agreement in the form in which they are set forth in this text.

1.5. The Buyer agrees that the acceptance of the Agreement is the conclusion of the Agreement on the terms and conditions set forth in it.
The Buyer is obliged to carefully read the text of the Agreement. If the Buyer does not agree with its terms, or with any clause of the Agreement, the Buyer is obliged to refuse to conclude the Agreement. Acceptance of the terms of the Agreement by the Buyer indicates the will of the latter and agreement with the terms of the Agreement.

1.6. The contract cannot be revoked.

1.7. The Agreement does not require sealing and / or signing by the Buyer and the Seller (hereinafter referred to as the Parties) and remains legally valid.

1.8. To save contact information, delivery address, payment details, as well as to save and track the history of their Orders, the Buyer can register on the Site by setting a unique login and password to enter his personal account.

The Buyer undertakes not to disclose to third parties the login and password specified during registration. If the Buyer suspects the security of his login and password or the possibility of their unauthorized use by third parties, the Buyer undertakes to immediately notify the Seller by phone, e-mail or via the messenger on the site.

2.1. Buyer - an individual who places an Order for the purchase of goods in an online store on the website https://www.lusio.ru, or specified as buyer of the Goods.

2.2. Seller - Solo LLC, a legal entity registered in accordance with the legislation of the Russian Federation, which sells goods remotely through its website https://www.lusio .ru.

2.3. Online store, Website - a website located on the Internet at https://www.lusio.ru, which contains photographs of the Goods, offered for sale by the Seller; and also contains the terms of payment, delivery, return and exchange of these Goods.

2.4. Goods - women's clothing, shoes and accessories offered for sale on the Site under the LUSIO trademark, which have individual consumer properties and an article number to identify the goods.

2.5. Order - the Buyer's goods placed in accordance with this Agreement for the purchase of the Goods and their delivery to the address specified by the Buyer.

2.6. Discount - a discount that may be provided by the Seller for certain Goods from time to time. The size of the Discount is indicated on the photo of the Product and on the Product page. When setting a Discount on the Product, the price of the Product without the Discount will be indicated, and the new price of the Product, taking into account the Discount.

Also, the Seller may provide the Buyer with a regular customer discount based on the Buyer's LUSIO discount card received in one of the LUSIO retail stores. To receive a discount for a regular customer, you must indicate your discount card number in the comments to the Order, or call the card number to the manager of the online store when confirming the Order.

3.1. The subject of this Agreement is the sale of Goods in accordance with the terms of this Agreement.

3.2. The goods are presented on the Seller's Website in the form of photographic images.

All textual information and graphic images posted on the Site are for informational purposes only. The appearance of the Product, including color, dimensions and design elements, may differ slightly from the photographs and its description.

3.3. The seller guarantees:

- compliance of the quality of the Goods and materials used in the manufacture of the Goods with GOST and TU, which is confirmed by the relevant documents (certificates of conformity, etc.);
- that until the transfer of ownership of the Goods from the Seller to the Buyer, the Goods are the property of the Seller and are not encumbered with any other rights of third parties;
- that on the date of purchase the Goods will be in good condition, new and unused.

3.4. Since 2016, a project has been implemented to introduce labeling of goods with control (identification) marks. Currently, goods of the categories “shoes” and “fur products” are subject to mandatory marking with control (identification) marks. Products where fur is used as a trim are not subject to mandatory labeling, for example, collars, lapels of clothes, cuffs, edging of pockets, skirts, coats, as well as gloves, hats, scarves, ties. This marking is introduced in order to control the legality of the circulation of goods in this category.

In this regard, Buyers are strongly advised to keep the control (identification) signs of products purchased from the Seller within the specified period for the return of goods of this category.

4.1. Before placing an Order (before clicking the "Place an order" button), the Buyer is obliged to read the terms of this Agreement and confirm this by checking the box "I agree with the terms of the Offer Agreement and give my consent to the processing of my personal data".

4.2. When registering on the Site and / or when placing an Order, the Buyer provides the following information: last name, first name, patronymic, delivery address, email address, contact phone number.

The Seller is not responsible for the accuracy and content of the information provided by the Buyer. If the Buyer provides false information, the Seller shall not be liable for non-delivery/late delivery of the Goods.

4.3. All information received by the Seller from the Buyer is confidential and cannot be transferred to third parties without the Buyer's permission, except for the cases established by the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data".

The Buyer agrees to the processing by the Seller of the transferred personal data (including their transfer to third parties) in order to fulfill the Seller's obligations to fulfill this Agreement to the Buyer, as well as to promote the Goods.

4.4. The Seller has the right to send advertising and/or informational messages to the Buyer. The buyer has the right to refuse to receive promotional and informational messages at any time.

4.5. The Buyer has the right to place an Order for any Product presented on the Site and available in the Seller's warehouse. By placing an Order in the online store, the Buyer assumes the obligation to pay for the Goods and accept them, and the Seller assumes the obligation to deliver and transfer the Goods to the Buyer.

4.6. Orders are accepted by the Seller through the Site. Orders may also be accepted by the Seller by phone, via the WhatsApp messenger or via the messenger integrated into the Site.

4.7. After receiving the Order, the manager of the online store contacts the Buyer at the phone number indicated by him to confirm the Order and agree on the delivery date and interval for courier delivery. Suggested intervals for courier delivery: from 9.00 to 14.00, from 14.00 to 18.00 and from 18.00 to 21.00.

4.8. In the absence of the Goods in the Seller's warehouse, the Seller notifies the Buyer about this in writing (via e-mail, WhatsApp messenger or messenger integrated into the Site) or verbally (via telephone). In this case, the Buyer has the right to replace the missing Product with a similar Product, accept only the existing Product or refuse the Order, which will be equated to a refusal to conclude a contract.

4.9. The Buyer at any time before paying for the Order has the right to refuse the Order in whole or in part by notifying the Seller by phone, e-mail or via messenger on the Site.

In this case, if the refusal of the Order occurs after the delivery of the Goods to the Buyer, the Buyer will be obliged to pay the cost of delivery of the Goods (except in cases of delivery of low-quality Goods and / or cases of incorrect investment). If the Buyer cancels the prepaid Order after it has been handed over for delivery, the funds will be returned minus the cost of the delivery service.

4.10. The Seller reserves the right to unilaterally stop accepting Orders from the Buyer if the Buyer:

- systematically (more than twice) violates the terms of this Agreement; - has a negative impact on the operation of the online store by overloading the services of the online store or creating conditions for obtaining unauthorized access to the Site, conducting cyber attacks, as well as using other methods of influencing the program code or the performance of the site, the purpose of which is to seize control (elevate rights) over the local computer system, or its destabilization, or denial of service; - delivery of the Goods to the Buyer did not take place three times in a row due to the fault of the Buyer;

- The Buyer behaved incorrectly, violated the generally accepted rules of politeness and ethics (insulted, threatened, used profanity, etc.) when communicating with the operator by phone, with the courier, and other employees of the Seller.

4.11. If the delivery of the Goods to the Buyer did not take place two or more times due to the fault of the Buyer (for example, on the day of delivery the courier could not contact the Buyer, the Buyer did not accept the courier, the Buyer did not appear at the pickup point), then the Seller has the right to transfer Orders to the Buyer only after the Buyer has paid 100 % prepayment.

5.1. Payment for the Goods ordered by the Buyer in the online store is carried out in rubles in the following ways:

- in cash or by bank card - upon receipt of the Goods from the courier or at the pickup point;

- by bank card or through the payment system "Yandex. Money" - when paying for the Goods on the Site.

It is not allowed to pay for services using a bank card by a person who is not its holder.

5.2. The total cost of the Order includes the sum of the price of the Goods, taking into account the Discount (if any) and the cost of delivering the Goods to the address specified by the Buyer.

5.3. The price of the Goods is indicated on the Site under the photo of the Goods and on the Goods page. The cost of delivery is calculated at checkout of the Goods, depending on the region of delivery and the chosen method of delivery.

Delivery is free for the Buyer in the event of a one-time purchase of Goods by him in the amount of 15,000 rubles or more.

5.4. In the event that an incorrectly indicated price is found on the Site (due to a technical failure, errors in the program code, etc.), the Seller undertakes to immediately notify the Buyer about this. In this case, the Buyer has the right to refuse to purchase the Goods in whole or in part. If it is impossible to contact the Buyer within two working days, the Order is considered canceled.

5.5. The Seller has the right to unilaterally change the prices of the Goods. At the same time, the price of the Goods, in respect of which the Buyer has already placed an Order in the Online Store, is not subject to change, except in cases where the wrong price of the Goods is indicated as described in clause 5.4.

6.1. Delivery of the Goods to the Buyer is carried out within the terms agreed by the parties upon confirmation of the Order. If the Buyer does not receive the Order within the agreed time due to his own fault, the Seller has the right to cancel the Order without additional informing the Buyer. If the Order is prepaid, the funds are returned to the Buyer within the period established by law, with the exception of the shipping cost.

6.2. The Seller will make every effort to comply with the delivery times agreed in the Order, however, there may be delays in delivery due to unforeseen circumstances that occurred through no fault of the Seller.

The terms of storage of the Goods at the pickup point are limited by the rules of a particular pickup point and are specified by the Buyer independently.

6.3. Upon delivery, the Order is handed over to the Buyer or the person specified as the Buyer of the Order. If it is impossible to receive an Order placed for cash by the above persons, the Order is handed over to a person who is ready to provide information about the order (Order number and / or full name of the Buyer), as well as pay the cost of the Order in full.

In order to avoid cases of fraud, as well as to fulfill its obligations, upon delivery of a prepaid Order, the courier has the right to request an identity document from the Buyer.

6.4. Upon receipt of the Order, the Buyer is obliged, in the presence of the courier, to inspect the packaging of the Goods for its integrity and absence of external damage. After making sure that the package is intact and that there are no signs of external damage on it, the Buyer opens the package and checks the presence of the Goods in it and the absence of visible defects on the Goods. After making sure that the ordered Goods are available and that they are not damaged, the Buyer must compare the article and size of the received Goods with the article and size of the ordered Goods, check the completeness and color of the Goods. After making sure that exactly the Product that he ordered was delivered to him, the Buyer can try on the Product and decide whether he redeems it or not. When redeeming the Goods, the Buyer must sign the accompanying document (invoice). The fact of affixing a signature on the accompanying documents indicates that the Buyer has accepted the Goods, he has no claims to the appearance, configuration and cost of the Goods.

6.5. Checking and trying on the ordered Goods are made in no more than 15 minutes. Checking and fitting the ordered Goods at the pickup points is not limited in time.

6.6. After acceptance of the Order, claims to the quantity, completeness and type of the Goods are not accepted, with the exception of claims related to the presence of manufacturing defects in the ordered Goods, which could not be detected during its inspection and fitting.

The risks of accidental loss and / or accidental damage to the Goods pass to the Buyer from the moment the Goods are transferred to him and the Buyer signs the shipping documents, which confirms the receipt of the Order

6.7. The cost of delivery is from 250 rubles, depending on the method of delivery and the region of delivery. You can find out the exact information about the cost of delivery to your region when placing an order.

With a one-time purchase of the Goods in the amount of 15,000 (Fifteen thousand) rubles, delivery is free.

6.8. In case of non-delivery of the prepaid Order due to the fault of the Seller, the Seller shall reimburse the Buyer for the cost of the Goods prepaid by the Buyer and the cost of its delivery in full.

7.1. The buyer has the right to return or exchange the Goods of good quality within 14 calendar days from the date of purchase. Return of Goods of good quality is possible only if it has no traces of use, its original packaging, presentation, completeness, consumer properties, seals and factory labels are preserved.

It is impossible to return Goods of good quality, used,

Hosiery and underwear of good quality cannot be returned or exchanged.

When returning the Goods of good quality, the Buyer is obliged to pay the transportation costs incurred by the Seller when returning the Goods to the warehouse.

7.2. The Buyer has the right to return the Goods of inadequate quality within 2 (two) years from the date of purchase. The Goods of inadequate quality are understood as the Goods that do not meet consumer properties, and / or the Goods with defects that have arisen through the fault of the Seller, which prevent the normal use of the Goods.

7.3. The return of the Goods of inadequate quality requires a mandatory check. In the event of a dispute between the Buyer and the Seller about the causes of defects, the Seller is obliged to conduct an independent examination at his own expense. Examination of the Goods is carried out within the time limits established by Articles 20, 21 and 22 of this Law of the Russian Federation dated February 7, 1992 No. 2300-1 "On Protection of Consumer Rights" to meet the relevant requirements of the consumer.
The Buyer has the right to be present during the examination of the Goods and, in case of disagreement with its results, to challenge the conclusion of such an examination in court. To exercise the right to participate in the examination, the Buyer must apply in writing to the Seller. The seller is obliged in this case to inform the date, time and place of the independent examination.

7.4. If, based on the results of the examination, it is established that the defects of the Goods arose due to the fault of the Buyer due to violation of the operating conditions, or its defects arose due to circumstances for which the Seller is not responsible, the Buyer will be obliged to reimburse the Seller for his expenses for the examination.

7.5. To exchange and / or return the Goods, the Buyer fills out the appropriate application, the form of which is posted in the "Exchange and Return" section of the Site, and also performs other necessary actions described in the above section.

7.6. The funds paid for the returned Goods shall be returned in the manner and according to the details specified by the Buyer in the application for the return of the Goods. The term for a refund is 10 days from the date of receipt of the Goods and the corresponding return application.

8.1. All textual information and graphic images on the Site are the property of the Seller.

9.1. The Seller is responsible for the timely fulfillment of its obligations when the Buyer fulfills the established requirements and rules posted on the Site.

9.2. The Seller is released from liability for violation of the terms of the Agreement if such violation is caused by force majeure circumstances (force majeure), including: actions of public authorities, fire, flood, earthquake, other acts of God, lack of electricity, strikes, civil unrest, riots, any other circumstances, not limited to the above, which may affect the performance of the Contract by the Seller.

10.1. The Seller undertakes not to disclose personal information received from the Buyer.

10.2. It is not considered a breach of obligations to disclose information in accordance with reasonable and applicable legal requirements.

10.3. The Seller is not responsible for the information provided by the Buyer on the Site in a public form.

11.1. Claims of the Buyer regarding the quality of the Goods, return and exchange are accepted by the Contractor for consideration according to the rules specified on the Site.

11.2. The Seller and the Buyer, taking into account the characteristics of the Goods, undertake, in the event of disputes and disagreements related to the return of the Goods, to apply the pre-trial procedure for resolving the dispute. If it is impossible to resolve the dispute out of court, the parties have the right to apply to the court.

12.1. The Seller reserves the right to change or supplement any of the terms of this Agreement at any time by publishing all changes on the Site.

12.2. On all issues not regulated by this Agreement, the parties are guided by the current legislation of the Russian Federation.

12.3. Recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.

Name of company:

Limited Liability Company "Solo"
TIN 7726456734
Gearbox 772601001
PSRN 1197746521191
Legal address:
117545, Moscow, Varshavskoye highway, 129, building 2, building 8, floor 1, part of room 16
General Director Marinina Yuliana Aleksandrovna